As with all smart watches, users of the KALINCO Smart Watch often encounter difficulties in using their watches. This guide will help them find the solutions to these problems.
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Several issues are identified in the operation of the KALINCO Smart Watch. The most common are:
This problem can occur quite simply because the application compatible with your KALINCO, indicated in the user manual, is not installed on the telephone. In that case:
It is important to note that for the connection via the application to succeed, the Bluetooth of the phone must be activated. On the other hand, you should never directly connect the watch to the phone in the Bluetooth list without going through the application. For Android, you need to allow the app to access your location by turning on your phone’s location feature.
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This problem can occur simply because the notification function is not activated in the compatible application installed on the smartphone:
When the watch receives messages, you can read them in the phone’s notification bar.
To receive messages on your KALINCO Smart Watch:
The cache data that the KALINCO compatible application accumulates may prevent its operation. When such thing happens you need to reset cache data from device settings:
It may happen that the transmission of the light signal of your KALINCO is blocked. It usually happens when your skin is too dark or too hairy. Wearing the watch incorrectly may also cause heart rate measurement to fail.
Please wear the watch one finger away from your wrist bone, close to your skin, and make sure it does not slip up or down your wrist.
When the app indicates that there is a new firmware version, the user can access the app and perform the update. The latter may fail if you leave the interface before it informs you that the upgrade is complete.
If the upgrade fails, just wait for the watch to automatically restart, then log back into the app to upgrade again.
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