How to request a refund for a PS5 game

Requesting a refund on the PlayStation Store may seem like a complex process, but if you understand the time limits and the proper steps to follow, the procedure will certainly seem easier. In this article, we will demystify the process of getting a refund for a game on PS5, focusing on the crucial deadlines and the steps to follow to maximize your chances of success.

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Refund Deadlines and Conditions for a PS5 Game

The main things you need to remember regarding the deadlines and conditions for refunding a game are the following:

• From the date of purchase of the game in question, you have 14 days to request a refund.
• However, if you have started downloading or streaming the game content, you will not be eligible for a refund, unless the content is faulty.
• When the refund conditions are met, the refund is issued through the original payment method used for the purchase, except for certain excluded payment methods, in which case the refund will be credited to your wallet.
• To request a refund, you must fill out a contact form on the official PlayStation website and provide the required information.

Can You Get a Refund for Pre-Orders?

Pre-orders are subject to specific rules. If the pre-order was made within 14 days before the game’s release, you have up to 14 days after placing the pre-order to request a refund. For pre-orders made earlier than this period, a refund can be requested at any time before the game’s official release.

Tips to Maximize Your Chances of Getting a Refund

To maximize your chances of obtaining a refund for an uncertain purchase, disable automatic downloads in your console settings. This will ensure that the game is not automatically downloaded after purchase, thereby preserving your eligibility for a refund.

Procedure for Requesting a Refund

The refund process may seem complex, but follow these steps to make it easier:

• Visit the refund request page on the PlayStation website using a desktop computer or a mobile internet browser.
• Click on “Contact PlayStation Support.”
• Select “PS Store and Refunds” from the available options.
• Then choose “PlayStation Store Refunds.”
• A form should appear. Fill it out with information such as your PSN Online ID, your email address, the type of content, the content name, the transaction ID, and the purchase date.
• Once you have filled in all the fields, submit the form and wait for the company’s response. Normally, you will receive either a positive or negative response to your refund request within 72 hours.

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Although the refund process on PS5 may seem complex, by following these steps and respecting the deadlines, you can maximize your chances of successfully obtaining a refund. Do not hesitate to use these practical tips for a smooth refund experience on your PlayStation 5.

Related:

• How to Fix a DualSense Controller That Won’t Connect to the PS5
• How to Connect a PS5 Controller to Any Device