Available to all, HP is a major player in the computer industry. It offers a wide range of products, from desktop computers to printers and HP laptops. These products combine ergonomics, performance, robustness and ease of use. However, despite these almost impeccable qualities, you may encounter some difficulties with these products.

In this article, we present the common problems that can occur on your HP PC, as well as solutions to solve them.

How to solve audio problems on HP PCs?

The microphone and speakers may stop working due to problems with the drivers or software. It may also be because you have muted the sound or covered the camera. If this is the case, follow each of the methods below in turn to see which one helps you solve the audio problem on your HP PC in Windows 10/11:

1- Restart your PC

 Sometimes when you try to start your system, it does not load properly, which causes a momentary error in your system. The easiest way to solve the problem of the HP computer audio not working is to restart your PC.

2 – Check your PC audio settings


Sometimes the problem of HP audio not working is not due to an error in your system, but to a wrong configuration of settings. There are several types of sound-related settings in your HP Windows laptop that can trigger the problem of non-functioning audio. We will show you the different configuration settings so that you can check each of them one by one and solve the sound problem.

2.1 Check your PC’s volume settings

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Click the volume icon on the taskbar of your HP laptop and check if the volume is low. Try switching between different volume levels. Switch from “Mute” mode to “Normal volume” mode to see if that solves the sound problem on your HP laptop Windows 10/11.

2.2 Check whether the audio device is set as default or not

If the sound device on your HP PC is not set as default, it may be malfunctioning. Follow the steps below to solve the problem:

Step 1: Go to the volume icon on your taskbar and right-click it. In the context menu, select "Playback devices", then in the "Sound" window to which you will be redirected then go to the "Playback" tab
Step 2: Under "Playback" tab, check if the Speakers/Headphones device of your HP PC is set as default or not. If so, you will see a green tick
Step 3: If the sound device of your HP PC is not set as default, you need to select it and then click on "Set as Default" option, and finally click on "Ok" to set it as device default reading.

2.3 Try switching from one audio format to another

Sometimes the audio format can cause your system to malfunction. So, switching from one audio format to another can help you solve the problem of your HP PC audio not working. To do this, follow the steps below :

Step 1: Right-click the volume icon on the taskbar, then navigate to Playback Devices > Playback tab
Step 2: In the Playback tab, select the sound device of your HP PC and go to "Properties" option
Step 3: You will be directed to the "Speaker Properties" window. In this window, navigate to the "Advanced" tab. Once on the "Advanced" tab, go to "Default Format" and choose a different audio scale. Click the "Test" button to check if the audio rate allows your HP laptop audio to work again
Step 4: Repeat step 3 with different sound rates until you get the sound rate that works on your HP PC. Then click "Ok" to save the settings. If none of the sound rates can fix the HP audio not working issue, restore the default settings.


3 – Reinstall the audio driver

Your system audio drivers may be up to date, but they may also be faulty. So, if your audio drivers are faulty or incorrect, you need to reinstall the correct drivers. Reinstalling the drivers may fix your HP PC audio problem. To do this, follow the steps below:

Step 1: Search for “Device Manager” in the search panel of your HP Windows 10/11 laptop. Click on the “Device Manager” in the results that will appear

Step 2: Once you are in the Device Manager window, go to the “Sound, video and game controller” option and double click on it to expand it


 Step 3: You will then see a list of sound devices on your system. Right-click on the sound device and choose “Uninstall”. Confirm the action in the next mini-window, and be sure to check the “Remove driver for this device” option if prompted. This will uninstall the sound driver.

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Step 4: Restart your HP laptop. Windows will now automatically install the driver for your sound device.

Fixing a black screen on an HP laptop

There are many reasons why your HP laptop screen won’t turn on. It could be a simple brightness adjustment or hibernation, or it could be something more difficult, such as corrupt or outdated drivers or worn-out physical parts. If this is the case, you can get it back up and running by following the troubleshooting steps below:

Step 1: Adjust the brightness. Check that you haven't set your laptop's screen brightness to minimum. There must be a function key or buttons on the keyboard that control screen brightness. Use these buttons to increase your system brightness and see if your monitor screen becomes visible
Step 2: Disable hibernation. Sometimes hibernation files can get corrupted. If you disable this feature and restart your computer, the problem may be resolved and your laptop screen may turn back on
Step 3: Update your graphics driver. An outdated graphics driver could prevent the screen from displaying properly. You can also try updating the BIOS as it could also be causing this problem.
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How to fix an HP laptop that won’t turn on?

There are many potential causes why your HP laptop won't turn on. It could be a problem with the power adapter, the computer screen, the battery, or even a faulty component on the motherboard.
To solve this problem, you must start from the most probable causes, which are the easiest to solve, to work towards the most difficult ones. To do this, follow the steps below:
1.      Check and replace the power supply. This step may seem like common sense, but check that you haven't plugged the wrong power supply into your laptop. Many laptop power adapters look the same. If the adapter does not provide the correct voltage and amperage for your laptop, it will not work
2.      Remove any boot media drive. If you have ever used a USB stick or DVD to boot your laptop and forget that you left either in your computer, this can cause boot problems
3.      Listen for any beeps sound. When components on a laptop's motherboard fail, the computer often emits a series of beeps. The number of beeps is actually a code that helps you identify the failed component. If you hear beeps, check the manufacturer's website to find out what the number of beeps means for your computer's make and model
4.      Try a cold reboot. If your laptop suddenly shuts down while you are using it, it may indicate that an electrical shock of some kind has caused the safety mechanism built into modern motherboards to cut off the power. This mechanism is designed to protect sensitive components from electrical overload
5.      Replace the CMOS battery. The notebook's motherboard contains a small circular battery that powers the CMOS, which allows the BIOS to load the operating system and all input and output components during startup
6.      Send the laptop for repair. If none of the above troubleshooting tips have restored your laptop to working order, a component on the laptop's motherboard may be defective.
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How do I solve the Wi-Fi network connectivity problem on HP PCs?

If you are experiencing the problem of connectivity to wireless networks, simply check if the aeroplane mode of your laptop is disabled and if Wi-Fi is enabled. Then reinstall the network adapter drivers. To do this, follow the instructions below:

  • Right-click on “My PC” on your desktop and click on “Manage”. Then click on “Device Manager”.
  • Now click on ‘Network Adapters’ and in this menu look for your wireless adapter. Right click on it and click on “Enable” or “Install”.
  • Once this is done, click on “Scan for hardware changes” and your drivers will be reinstalled.

Solving the problem of the battery not charging on HP PCs


If the battery in your HP laptop no longer charges, you will need to replace it. If the battery is not removable, you will need to replace the computer.

How do I fix the problem of a slow HP PC?

Laptops usually slow down when there are too many files and programs stored on them, due to regular use. To avoid this problem, we recommend that you free up hard drive space by deleting temporary files, organising your desktop and getting rid of programs you don’t use regularly. You can also transfer old files to an external hard drive to improve the performance of your laptop.

How do I fix the automatic shutdown problem on my HP PC?

This is most likely due to overheating, which is usually caused by dust accumulation in the case and around the fan. If your HP laptop is shutting down more often, try cleaning it thoroughly to remove the dust. The easiest way to do this is to blow air into the side fan. Be sure to do this when the laptop is completely shut down. If this is not enough, you can get a cooling fan for your laptop.

In addition, you can also use automatic cleaning software (CCleaner Professional, IObit Advanced SystemCare or WinOptimizer) for your system to overcome the problem of automatic shutdown. These programs will automatically clean your system at startup and shutdown.

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