Reoccurring KALINCO Smatch Watch problems and solutions

As with all smart watches, users of the KALINCO Smart Watch often encounter difficulties in using their watches. This guide will help them find the solutions to these problems.

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Different types of problems on the KALINCO Smart Watch

Several issues are identified in the operation of the KALINCO Smart Watch. The most common are:

• KALINCO Smart Watch does not connect with smartphone
• KALINCO Smart Watch does not receive notification messages
• KALINCO Smart Watch does not receive SMS
• Apps do not work on the KALINCO
• The KALINCO heart rate monitor does not display measurements
• Firmware upgrade failed on KALINCO Smart Watch

Solutions to problems on the KALINCO Smart Watch

KALINCO Smart Watch does not connect with smartphone.

This problem can occur quite simply because the application compatible with your KALINCO, indicated in the user manual, is not installed on the telephone. In that case:

• Download and install the app from the App Store on iOS or Play Store on Android. For example for the KALINCO P22 the compatible application is HeroBand III; for the KALINCO CS201C you need to download Zeroner Heath Pro.
• Activate the phone’s Bluetooth
• Open the app and grant all permissions
• Create a user account and correctly fill in your personal information (height, weight, date of birth and step length).
• Find the name of your KALINCO (e.g. CS201C) and select it to connect
• Accept Bluetooth pairing.

It is important to note that for the connection via the application to succeed, the Bluetooth of the phone must be activated. On the other hand, you should never directly connect the watch to the phone in the Bluetooth list without going through the application. For Android, you need to allow the app to access your location by turning on your phone’s location feature.

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KALINCO Smart Watch does not receive notification messages

This problem can occur simply because the notification function is not activated in the compatible application installed on the smartphone:

• Connect the watch to the app and activate the notification function
• In the list of programs from which you can receive notifications choose those that suit you. For Facebook for example, activate “Facebook”, authorize the notification, then scroll the screen to synchronize the data.
• Confirm if the message can be displayed normally in the notification bar of the phone

When the watch receives messages, you can read them in the phone’s notification bar.

KALINCO Smart Watch does not receive SMS

To receive messages on your KALINCO Smart Watch:

• Activate Bluetooth on your KALINCO.
• Activate Bluetooth on your phone.
• On the phone open the compatible application and connect your KALINCO.
• Follow the instructions on the screen.
• Look for the option of synchronization messages and activate it

Apps do not work on the KALINCO

The cache data that the KALINCO compatible application accumulates may prevent its operation. When such thing happens you need to reset cache data from device settings:

• Go to phone settings
• Open “app”
• Search for the KALINCO Smart Watch app
• Clear its cache

The KALINCO heart rate monitor does not display measurements

It may happen that the transmission of the light signal of your KALINCO is blocked. It usually happens when your skin is too dark or too hairy. Wearing the watch incorrectly may also cause heart rate measurement to fail.

Please wear the watch one finger away from your wrist bone, close to your skin, and make sure it does not slip up or down your wrist.

Firmware upgrade failed on KALINCO Smart Watch

When the app indicates that there is a new firmware version, the user can access the app and perform the update. The latter may fail if you leave the interface before it informs you that the upgrade is complete.

If the upgrade fails, just wait for the watch to automatically restart, then log back into the app to upgrade again.

Some practical advice

• To charge your KALINCO watch, always use the original charging cable compatible with the Smart Watch
• Never wear Your KALINCO Smart Watch when bathing or swimming.
• Never use sharp objects, organic solvents, chemicals to clean your watch. These products can damage the plastic parts of the device.
• Avoid subjecting your KALINCO to strong shocks or rough use, in order not to reduce the life of the watch.
• Avoid exposing your KALINCO Smart Watch to extremely cold or too hot temperatures for a long time to avoid permanent damage.
• To clean your KALINCO, use a flannel cloth soaked in a mild neutral detergent. Then wait for the watch to dry completely after cleaning before putting it back on your wrist.
• Before wearing your KALINCO, make sure your wrist is dry as sweat or moisture can interfere with data transmission.

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