Common problems on Withings scanwatch and their solutions

Common problems with Withings scanwatch can really prevent you from using the watch. We have listed the worst ones in order to provide a solution.

Withings scanwatch connected watches have very good value for money. But they have big flaws that seriously spoil the user experience.

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1. Withings scanwatch does not connect to the smartphone

It often happens that your watch loses connection with your smartphone. It can even happen every week. In some cases, it’s a problem with your phone. But if the problem happens regularly, it’s the watch’s fault.

 Start by checking that Bluetooth is enabled on your phone. If it is, remove the watch from your Bluetooth settings and then pair again.

The best solution to this problem is to do a factory reset of the Scanwatch. This solution is recommended when the watch loses Bluetooth synchronization regularly. The problem could be that the health data generated by the watch is too huge to be transmitted via Bluetooth.

A factory reset every 3-4 days will do the trick, even if you have to reconfigure the watch.

2. The Withings Scanwatch displays wrong heart rate data

When using the Scanwatch and another watch at the same time, it shows much lower data. And this is true with several other watches. This is a software problem that you can solve by updating the watch.

3. The watch screen configuration is unstable

The screen of your watch randomly changes what is displayed? Elements such as the date, exercises and data are displayed a little out of order? the solution is simple, open the application that controls the watch on your phone and synchronize the two displays. The problem will be solved the next day.

4. The watch does not turn on

This is a problem that happens very often with Scanwatch. It is quite simple to solve:

Place the watch on the charger and wait a minute.

While the watch is on the charger, press and hold the power button for 20 seconds to restart the watch. It should remain on charge throughout this process.

Allow 30 seconds for the watch to show signs of life and check if the screen lights up.

If the screen does not light up, remove it from the charge and leave it quietly in a corner for 24 hours;

Put the watch back on charge, wait 30 seconds and check if the screen lights up.

If nothing has changed, charge the watch for 12 hours and press the power button for 20 seconds, release and wait for another 30 seconds.

If it does not turn on, contact customer service.

5. My Withings ScanWatch is having GPS problems: What should I do?

First, check that your watch battery is not low or that you are not in battery saving mode. Then, launch the training mode and start your exercises. Keep the Health Mate app open for the duration of the exercise.

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