Error codes on Netflix can sometimes be frustrating, especially when they seem to appear for no apparent reason. One of the commonly encountered error codes by users is the TVQ-ST-137 code. If you encounter this code, don’t worry, because we have prepared this guide to help you resolve it to quickly return to your favorite entertainment stream.
Why does Netflix error code TVQ-ST-137 appear?
Netflix error TVQ-ST-137 is usually associated with a network connectivity issue or corrupted cache data on your viewing device. When this error code appears, it means that your TV, computer, phone, tablet, etc. cannot access Netflix properly, causing your content playback on the screen to be interrupted.
Few steps to resolve Netflix error code TVQ-ST-137:
Step 1: Check your Internet connection
To fix error code TVQ-ST-137 on Netflix, the first thing you need to think about is to check that your device is connected to the Internet and the connection is stable. Very often, a slow or unstable Internet connection will cause the error code TVQ-ST-137 to appear.
Step 2: Restart your equipment
Restarting an electronic device usually resolves small errors on the device. That’s why we suggest you try restarting your device, whether it’s a Smart TV, gaming console, or streaming player. Sometimes a simple restart can fix temporary issues that are causing the Netflix error code.
But before restarting your device, log out of your Netflix account, and after restarting log in again. Restarting your router or modem is also recommended.
Step 3: Clear the data stored in cache by the Netflix application
If restarting your device did not resolve the issue, the next step is to clear the Netflix app cache. You can do this in your device settings. To do this, under the applications or installed applications section, search for the Netflix application and select it, then go to the storage or memory option, looking for the title “Empty memory”. Once found, press it and clear the NetFlix application cache.
That said for PC users, the procedure is somewhat different since they use a browser to stream Netflix. Follow the steps below to clear your browser cache:
- Open the browser.
- Click on the three dots in the upper right corner and select Settings.
- Find the option “Privacy and Security” in the menu on the left and click on it.
- Now click on “Clear browsing data”.
- Change the time period for which you want to clear the cache to “All time” and select all options.
- To finish click on “Clear data”.
Step 3: Update the Netflix app:
Check for new updates for Netflix app. It is common to see that outdated versions of apps have compatibility issues with Netflix servers, resulting in the error code TVQ-ST-137 appearing. It is therefore important and even essential to always keep your Netflix application up to date.
Step 4: Check your network’s DNS settings
Sometimes incorrect DNS settings can cause connectivity issues with online services such as Netflix. Try configuring your network’s DNS settings to use public DNS servers like Google’s (8.8.8.8 and 8.8.4.4).
It is important to note that this error code TVQ-ST-137 can also occur due to problems on the Netflix server side. In this case, you won’t be able to do anything about it, you will have to wait for some time until the problem is resolved by the Netflix team.
Another way to resolve error code TVQ-ST-137 in Netflix on PC is to clear the DNS cache, for this:
- Open Command Prompt as Administrator,
- Enter the command “ipconfig /flushdns” and press Enter.
- A notification stating “Successful flushing of DNS resolver cache” should appear confirming the success of the operation.
- You must also reset the program which manages inputs and outputs on the PC by typing the command “netsh winstock” and pressing Enter.
- Finally, simply follow the prompts to restart your computer and complete the process.
Step 5: Contact Netflix Support
If none of the steps above resolve the issue, you are advised to contact Netflix Support. They will be able to provide you with additional support and advice specific to your situation.
Netflix error code TVQ-ST-137 can be frustrating, but with the right troubleshooting steps, you can quickly get back to your favorite entertainment stream. By following the tips in this guide, you should be able to resolve this issue and get back to enjoying your shows and movies on Netflix without interruption.
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