Fitbits are a great device for keeping track of your fitness goals. It is available in a range of pleasing designs and colors. Although Fitbits are known for offering a premium fitness tracker, many users are experiencing issues on their Fitbit Charge 5. If you too are experiencing issues, you have come to the right place. In this article, we will walk you through different solutions to fix common Fitbit Charge 5 issues.
How to fix Fitbit Charge 5 not charging?
| Fitbit Charge 5 | |
 | $129.95 |
Solution 1: Restart your Fitbit Charge 5
Method 1: Use the Settings app
- Swipe down to open the apps menu.
- Keep swiping down until you see the Settings app.
- Tap on Settings.
- Keep swiping until you find RESTART DEVICE. Click on it.
- Swipe up and press the RESTART button.
Method 2: Use power cable
- Connect the charger to the device.
- Plug the charger into the wall outlet.
- Locate a button on the cable. It should be present at one end of the cable that connects to the adapter.
- Press the button three times. After a few seconds, your Fitbit Charge 5 will restart.
Solution 2: Make sure the device is not wet
Each time, before plugging your Fitbit Charge 5 into the adapter, make sure the device is not wet. Otherwise, the device may fail to charge the battery. But not only that, it can also create new problems.
Solution 3: Charge your Fitbit Charge 5 a little longer
If you haven’t used your Fitbit fitness tracker in months or weeks, chances are the battery is down to 0%. If the battery level has dropped to zero, the device may not show any signs of charging after being connected to the adapter. In this case, it is recommended to properly clean the device, dry it and plug it into the charger for at least 30 minutes.
How to fix Fitbit Charge 5 GPS not working or inaccurate?
Method 1: Restart the device
- To restart the device, swipe down from the home screen, then scroll down to the settings icon.
- In the settings menu, you will see an option called “Restart device”.
- Press it to restart the device. Restarting will take approximately 10 seconds.
- Perform this step and see if the issue still occurs.
Method 2: Factory reset the device
- To hard reset your FitBit Charge 5, first swipe down from the home screen and find the settings icon.
- There will be an option called Device Info just above the restart option. There you will find the option “Clear user data”.
- Now you need to swipe up and then tap on the “Hold 3 Sec” button that appears on the screen.
- After that, you will see the FitBit logo on your screen and the tracker will vibrate. This means that your data has been erased.
- Now start the device and check if the GPS issue is resolved.
How to fix Fitbit app not tracking calorie intake?
Method 1: Troubleshoot the Internet connection
Fitbit can track calorie intake using sophisticated health data, which it tracks throughout your day. Some of this data is processed on your device, while some is transferred to the server for detailed analysis. In most cases, the calorie tracking issue can be resolved after fixing your smartphone’s internet connection.
Method 2: Synchronize data on the web version
- Log in with your email ID and password registered with your Fitbit account.
- Enter your food consumption in the web application.
- Save and confirm. Food consumption data will soon be reflected across all your Fitbit devices.
Method 3: Update Fitbit Firmware
Fitbit receives occasional updates to ensure that all data and the corresponding app are working properly. It is therefore important to check for firmware updates and update the tracker whenever necessary.
- Open the Fitbit app and go to the list of connected devices.
- Here you will see if a firmware update is available. If available, install the update by following the on-screen instructions.
Method 4: Reinstall the Fitbit app
- Find the Fitbit app among all your app lists.
- Touch and hold the Fitbit app until an uninstall menu appears.
- Touch the uninstall menu. However, on some devices, you need to drag the app icon to the uninstall option at the top.
- Now go to the playstore, search for the Fitbit app, then tap install.
- Launch the Fitbit app and sign in with your email account, which is registered in the Fitbit app. And see if it works for you or not.
How to fix Fitbit Charge 5 not tracking sleep and heart rate?
| Fitbit Charge 5 | |
| $129.95 |
Method 1: Set up Fitbit sleep sensitivity mode
Here are the steps to change the sensitivity of your tracker in the app:
- In the Fitbit app, click your profile icon.
- Select “Advanced Settings”.
- Select “Sleep Sensitivity”.
- Choose Normal or Sensitive mode.
Note: Android devices cannot change this setting at this time.
Follow these steps to change your Fitbit’s sleep sensitivity mode on a computer:
- Log in to your account at fitbit.com.
- Click in the upper right area of the dashboard on the gear symbol.
- From the drop-down menu, choose “Settings”.
- Select Normal or Sensitive under “Sleep Sensitivity” by scrolling down.
- Then click “Submit” to keep your selection.
Method 2: Manually setting the Fitbit sleep diary
If you want to edit previously recorded incorrect data, you can also edit the logs. This will allow you to easily track your sleep cycle. Just change the following when you wake up in the morning:
- In the Fitbit app, select the Sleep tile.
- Choose the night you want to edit.
- Tap the three dots.
- Select the option to modify.
- Adjust the times you fell asleep and/or woke up.
- Press “Save”.
Method 3: Set a sleep goal
You can set a goal for how many hours you want to sleep. For an average adult person, it is recommended to sleep between 6 and 8 hours:
- In the Fitbit app, select the Sleep tile.
- Tap the gear icon located in the upper right corner.
- Set or change your sleep goal.
- Tap “Done”.
How to fix Fitbit Charge 5 won’t turn on?
Solution 1: Restart the Fitbit
Solution 2: Perform a factory reset on your Fitbit Charge 5
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